Shipping Policy of VIBEXCITY

Effective Date: March 12, 2025

At VIBEXCITY, we are committed to delivering your order as quickly and efficiently as possible. Our Shipping Policy outlines how we process and ship your orders. Please read through the following information to understand the shipping process.

1. Shipping Locations

We currently ship within the United States and to select international locations. If we are unable to ship to your location, we will notify you prior to processing your order. For international orders, customs duties and taxes may apply, and customers will be responsible for these additional charges.

2. Order Processing Time

  • All orders are processed within 2-3 business days after payment has been confirmed.
  • Orders placed on weekends, holidays, or outside of business hours will be processed the next business day.
  • If there are any delays due to product availability or other unforeseen issues, we will notify you as soon as possible.

3. Shipping Methods and Delivery Times

We offer the following shipping options for both domestic and international orders:

  • Standard Shipping (U.S.): Estimated delivery time of 5-7 business days.
  • Expedited Shipping (U.S.): Estimated delivery time of 2-4 business days.
  • International Shipping: Delivery times vary depending on the destination, but typically range from 7-21 business days.

Delivery times are estimated and may be affected by weather, holidays, or other external factors beyond our control. We are not responsible for delays caused by shipping carriers.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, selected shipping method, and the size/weight of your order. For certain promotions, we may offer free shipping, which will be clearly indicated at the time of checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • For international orders, there may be restrictions on specific products or shipping destinations. Please check the applicable customs regulations for your country before placing an order.

7. Shipping Delays

While we strive to meet our estimated delivery times, we cannot guarantee timely deliveries due to factors outside our control, such as:

  • Shipping carrier delays.
  • Customs processing for international orders.
  • Adverse weather conditions or natural disasters.

In case of significant delays, we will provide updates and work to resolve the issue as soon as possible.

8. Packaging

We take great care to ensure that your order is packaged securely to prevent any damage during shipping. If your item arrives damaged, please contact us immediately at info@vibexcity.xyz with photos of the damage, and we will assist you with the next steps.

9. Shipping Insurance

For high-value orders, we may recommend purchasing shipping insurance to cover potential loss or damage during transit. This option will be presented to you during checkout.

10. Undeliverable Packages

If your package is returned to us as undeliverable due to an incorrect address, or if the carrier is unable to deliver the package after several attempts, we will attempt to contact you to resolve the issue. If you decide to cancel the order, we will issue a refund, excluding the shipping cost. If you want the order to be reshipped, additional shipping charges may apply.

11. Customs, Duties, and Taxes (International Orders)

For international orders, your order may be subject to customs fees, taxes, and import duties, which are imposed by the destination country. These charges are your responsibility. We recommend checking with your local customs office for more information before placing an order.

12. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

VIBEXCITY
2443 Willison Street,
Minneapolis, Minnesota, United States
Phone: 763-355-7879
Email: info@vibexcity.xyz
Website: https://vibexcity.xyz/